سياسة الاستبدال والاسترجاع

Replacement and return policy Dear loyal customers of Lail Fashion Please choose your order carefully and accurately. It cannot be modified or canceled after it is shipped. How to request a return or replacement? Contact via WhatsApp +966578238788 Return duration within Saudi Arabia from 12 to 24 hours from the date of receiving the order Replacement duration within Saudi Arabia within 48 hours from the date of receiving the order Method of contact within Jeddah and Mecca Samsa delivery 23﷼ only ⏰ Duration 1 – 2 working days (sometimes it arrives the same day) Want to replace? Replacement is available, duration 48 hours Replacement fee 35﷼ only, and the courier comes to your door Pay the fee to the courier ↩️ Want to return? Returns are available according to the store policy Return fee 58﷼, and the courier picks up the order from you Courier fees are deducted from the refunded amount Delivery method to regions of the Kingdom Other regions of the Kingdom, Samsa shipping 23﷼, delivery within 2-3 days Replacement policy in all regions of the Kingdom except Jeddah and Mecca Certainly, you can request a product replacement as long as the shipment is intact, in its original condition, and without any damage, with a shipping fee of 35 riyals paid to the courier upon receiving the replaced product This must be done within 48 hours of receiving the order, and only once. After that, no return or replacement is possible. A key condition is that the paper invoice must be present with the customer for a return request. The return and replacement process is very easy through Note: The refund period after receiving the product or canceling the order ranges from 3-5 working days. When requesting a return service, the fee is 58﷼ When requesting a replacement service, the fee is 35﷼ Note: The shipping fees paid at the first order are not refundable and are not included in the return and replacement policy. How to return the product to the merchant for customers inside the Kingdom, excluding Mecca and Jeddah? Once the customer requests a return, a shipping label is sent to the customer. The customer then goes to the nearest Samsa branch to hand over the label and the product. On the same day the label is sent to the customer, and when the shipment is handed over to the Samsa branch, please inform the return staff of that and send a picture of the shipment from the Samsa branch. If the shipment is not sent to Samsa with the label on the same day, the return or replacement will not be accepted afterward. Store handling policy Order cancellation policy: The customer has the right to cancel their order and get a full refund if the order is under review or in process only. If the order has been executed and a delivery and shipping label issued, the order cannot be canceled, and the customer must receive the order and contact us to request a return. Refunds are issued after deducting delivery and return fees. This policy applies even if the order includes shipping and delivery as per any announcement from us. In case of delay in delivery exceeding more than 15 days according to laws and regulations, the customer has the right to cancel the order and get a full refund. To ensure clarity for all our valued customers, we clarify that: The return policy for Lail Fashion dresses applies only to orders within Saudi Arabia and does not include orders outside Saudi Arabia. Offers are not included. If you wish to request a return for your shipment, You can certainly request a return as long as the shipment is intact, in its original condition, and without any damage, via communication channels and by submitting a return request through the link sent to you by customer service. This must be done within 24 hours of receiving the order. If the customer wishes to return one or more products after receiving the order, the customer pays a return fee of 58﷼, which will be deducted from the refunded amount. Cases where returns are not accepted: If the product has been used by the customer for more than 24 hours and there is proof of that, and the order was placed by the customer, it cannot be returned. If the return request is made after the specified time of 24 hours from the date of receiving the order. If the product has been used, damaged, or is not in the same condition as when received, or if the Lail card is damaged on the product. If the invoice is damaged. If a discount code was used. For dresses, detailing, and delays in shipping the replacement, the replacement will never be returned, and the customer must pay the price of the dress. Customer service for return and replacement: WhatsApp: +966578238788 Direct WhatsApp link: http://wa.me/966578238788